Terms & Conditions
Please read these terms carefully before using our website or making a purchase.
Last updated: December 2024
Customer Registration & Privacy Policy
To provide better services and enhance the customer experience, greatmiller.in may require users to register on the platform. During registration or while placing an order, we may collect certain personally identifiable information including:
• Name (first name and last name)
• Email address
• Mobile phone number and contact details
• Postal pin code and delivery address
• Personal demographic details such as age, gender, location, and other relevant information
By registering on the platform or placing an order, the customer agrees to receive transactional communications, promotional messages, SMS notifications, emails, phone calls, and newsletters related to Great Miller products and services.
Customers may opt out of promotional communications at any time by contacting our
customer support at:
Email: info@greatmiller.in
Great Miller respects your privacy and will not sell, rent, or share your personal information with third parties for commercial purposes. However, our platform may contain links or integrations with third-party services such as analytics tools (for example, Google Analytics) that help us understand and improve user experience. Great Miller is not responsible for the privacy practices of such external websites or services.
Who Can Sign Up
Any person can sign up for services provided if he or she is competent to enter a contract. Section 11 of the Indian Contract Act, 1872 specifies that every person is competent to contract provided he or she has attained the age of 18 years, is of sound mind and not disqualified from contracting by any other law to which he or she is subject to.
Terms of Access to the Platform
Great Miller grants users a limited, non-transferable right to access and use the platform greatmiller.in for personal purposes only. Users may not download (except for normal page caching) or modify any part of the website without prior written permission from Great Miller.
Access to this platform is intended solely for personal use by customers. It may not be used for any commercial purpose, including the collection or use of product listings, descriptions, pricing, or other content. Any derivative use of the website, including the use of data mining, automated tools, robots, or similar data gathering and extraction methods, is strictly prohibited.
No part of this platform may be reproduced, duplicated, copied, sold, resold, or otherwise used for commercial purposes without the express written consent of Great Miller.
Users are also not permitted to frame or use framing techniques to display any trademark, logo, images, text, page layout, or other proprietary information belonging to Great Miller without prior written permission.
Any unauthorized use of the platform will automatically terminate the permission granted by Great Miller to access and use the website.
Pricing policy
All prices displayed on www.greatmiller.in are listed in Indian Rupees (INR) and are exclusive of applicable taxes such as GST, unless otherwise stated.
Prices shown on the website at the time of placing an order will generally be the final price charged to the customer.
Price Changes
Great Miller reserves the right to modify product prices at any time without prior notice due to factors such as:
• Raw material price fluctuations
• Market conditions
• Supply chain costs
• Packaging or operational expenses
Such changes will not affect orders that have already been confirmed.
Promotional Pricing
From time to time, Great Miller may offer:
• Discounted prices
• Promotional offers
• Limited-time deals
• Bundle offers
These offers are valid only for the specified period and may be withdrawn or modified at the company’s discretion.
Pricing Errors
In rare cases, if a product is listed at an incorrect price due to a technical error, Great Miller reserves the right to cancel the order or notify the customer before processing the order.
Shipping Charges
Shipping or delivery charges, if applicable, will be clearly displayed during the checkout process before the order is completed.
Order Cancellation
Customers may cancel an order within 2 hour of placing it either through the website or by contacting Great Miller customer support. If the order is successfully cancelled within this time frame, any advance payment made will be refunded.
Cancellation may not be possible for express or priority delivery orders, as these orders are processed and shipped immediately.
Customers are advised to inspect the product packaging and seal at the time of delivery before accepting the order to avoid any claims related to damage or tampering after delivery.
Great Miller reserves the right to cancel any order at its discretion in situations such as product unavailability, pricing errors, suspected fraudulent transactions, or violation of the platform’s Terms and Conditions. In such cases, the customer will be informed and any payment made will be refunded in accordance with our refund policy.
Delivery and Handling Charges
Great Miller may apply delivery, handling charges, and applicable taxes depending on the order value, delivery location, or promotional offers available at the time.
Great Miller makes every effort to process and deliver orders within the estimated delivery time. However, the actual delivery time may vary due to factors such as logistics delays, weather conditions, or unforeseen circumstances. In such cases, customers will be informed about any expected delivery delays.
Returns & Refunds
At Great Miller, customer satisfaction is very important to us. If you experience any issues related to the quality or condition of the product, you may request a refund or replacement within 24 hours of delivery.
Customers are requested to report the issue along with relevant details or images through our customer support for quick resolution.
Refunds will be processed based on the nature of the issue and the payment method used at the time of purchase. Refunds may be issued to the original payment method or as a store credit for future purchases, depending on the circumstances.
For Cash on Delivery (COD) orders, refunds may be provided as store credit or adjusted against future purchases, where applicable.
Pictures & Colors
Great Miller makes every effort to display product images and colors on www.greatmiller.in as accurately as possible. However, the actual product color, texture, or appearance may vary slightly due to factors such as lighting conditions, packaging updates, natural variations in ingredients, or differences in device display settings.
Great Miller does not guarantee that the images shown on the website will exactly match the actual product and shall not be held responsible for minor variations in product appearance caused by technical or natural reasons.
Right to Modify Terms & Conditions of Service
Great Miller reserves the right to modify, update, or revise these Terms and Conditions governing transactions on www.greatmiller.in at any time without prior notice to customers.
By continuing to access or use the platform after any updates are made, registered users and customers are deemed to have accepted and agreed to the latest version of the Terms & Conditions published on the website.
Copyright & Trademark Rights
Access to www.greatmiller.in does not grant users any ownership rights or license to use the intellectual property of Great Miller or any third party.
Great Miller reserves all intellectual property rights in all materials appearing on the platform, including but not limited to text, images, product descriptions, graphics, logos, designs, software, technology, and other website content.
All rights, including copyright and trademark rights, related to the content on this platform are owned by Great Miller or its licensors. Any use of the website or its contents, including copying, storing, reproducing, modifying, distributing, or transmitting the content in whole or in part, is strictly prohibited without prior written permission from Great Miller.
The Great Miller name, logo, product names, design marks, and slogans are trademarks or service marks of Great Miller and may not be used without authorization. References on the platform to any third-party names, trademarks, products, services, or links to external websites are provided only for customer convenience. Such references do not imply endorsement, sponsorship, or recommendation by Great Miller.
Great Miller is not responsible for the content, accuracy, or privacy practices of third party websites. Users who access such external links do so at their own risk.
All materials available on the platform, including images, illustrations, designs, icons, photographs, videos, text, and other content, are intended solely for customer use in relation to shopping on the website. Any other use, including reproduction, modification, distribution, or republication of such materials, is strictly prohibited.
The compilation, arrangement, and presentation of all content on greatmiller.in is the exclusive property of Great Miller and is protected by applicable copyright and intellectual property laws.
Governing Law and Jurisdiction
Any disputes arising out of or related to the use of www.greatmiller.in or transactions conducted on the platform shall first be attempted to be resolved through mutual discussion and negotiation between the parties. If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, including any statutory amendments thereto. The arbitration proceedings shall be conducted in the English language. The decision of the arbitrator shall be final and binding on both parties. All legal matters and disputes related to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in kerala India.
Indemnity
By using www.greatmiller.in, the customer agrees to defend, indemnify, and hold harmless Great Miller, its owners, employees, directors, officers, agents, partners, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses, including legal fees, arising from or related to the customer’s actions or failure to act.
This includes, but is not limited to, any claims resulting from:
• Violation of these Terms & Conditions
• Breach of warranties, representations, or obligations under this agreement
• Violation of applicable laws or regulations
• Infringement of intellectual property rights
• Defamation, privacy violations, or misuse of the platform
• Any actions that cause loss or damage to Great Miller or third parties
This indemnity obligation will continue even after the termination or expiration of this User Agreement.
Great Miller reserves the right to terminate or suspend access to the platform at any time without prior notice or liability if a user is found to be violating these Terms & Conditions.
Grievance Officer
Rohit VK
Address: GREAT MILLER
30/782 Thazhe chovva ,
Kannur ,Kerala India 670018
Phone: +91 6235123430
Email: info@greatmiller.in
The Grievance Officer will acknowledge and resolve your concerns within a reasonable time in accordance with applicable laws.
Questions
If you have any questions about these Terms and Conditions, please contact us at info@greatmiller.com